BatPro Privacy Policy – How We Protect Your Data

1Who We Are

BatPro operates the online entertainment platform available at batpro.fun. The platform provides Pakistani players with access to Casino games, Slot Games, Fish Games, Bingo, Live Casino, the BatPro VIP programme and the BatPro mobile app.

For the purposes of this Privacy Policy, BatPro is the data controller – meaning we are the entity responsible for deciding how and why your personal data is collected and used. If you have any questions or concerns about how your data is handled, please contact us using the details at the end of this policy.

This policy should be read alongside the Terms and Conditions, which govern the overall relationship between you and BatPro, and the Responsible Gaming Policy, which explains the tools and support available to help manage your gaming activity.

2Data We Collect

BatPro collects personal data in a few different ways: directly from you when you register and use the platform, automatically through your use of the website and app, and occasionally from third-party verification or payment services. Below is a summary of the main categories of data we collect:

BatPro does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where directly relevant to a responsible gaming self-exclusion request you make.

3How We Use Your Data

BatPro uses the personal data described above for the following purposes:

• Account Management: To create and maintain your BatPro account, verify your identity, manage your balance and process your gaming activity.
• Transaction Processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods. Your financial data is essential for completing these transactions securely.
• Platform Security: To detect and prevent fraud, account abuse, bonus exploitation and other misconduct. Technical data including IP addresses and device information is used in this process.
• Customer Support: To respond to your queries, resolve complaints and provide help when you contact the BatPro support team.
• Responsible Gaming: To administer deposit limits, session time reminders, self-exclusion requests and other responsible gaming tools you activate on your account.
• Marketing Communications: To send you bonus offers, promotional updates, cricket-season deals and VIP programme notifications – but only if you have opted in to receive them. You can opt out at any time.
• Platform Improvement: To analyse usage patterns, game popularity and player feedback so we can improve the BatPro experience for Pakistani players.
• Legal Compliance: To meet applicable legal and regulatory obligations, including responding to lawful requests from relevant authorities.

4Legal Basis for Processing

BatPro processes your personal data on the following legal grounds:

• Contract Performance: Processing that is necessary to provide the BatPro platform services to you – including account management, game access and transaction processing – is carried out on the basis of our contractual relationship with you as a registered player.
• Legitimate Interests: Processing for fraud prevention, platform security, abuse detection and general platform improvement is based on BatPro's legitimate interests in operating a secure and fair gaming environment, balanced against your privacy rights.
• Consent: Processing for marketing communications is based on your consent, which you give at the point of registration or through your account communication preferences. You may withdraw this consent at any time.
• Legal Obligation: Certain processing – including identity verification and responding to lawful authority requests – is necessary to comply with applicable legal obligations.

5Sharing Your Data

BatPro does not sell or rent your personal data to third parties. We share data only in the limited circumstances described below, and only with parties who are required to handle it appropriately:

• Payment Processors: Your financial data is shared with payment service providers such as JazzCash, Easypaisa and bank networks to process your PKR deposits and withdrawals. These providers process data under their own privacy policies and applicable financial regulations.
• Game Developers: Game providers whose titles are available on BatPro may receive anonymous session data necessary to deliver and audit game outcomes. They do not receive your identity or contact details.
• Identity Verification Services: Where identity verification is required, we may share relevant personal data with third-party verification providers to confirm your identity and age.
• Platform Technology Partners: Service providers who help operate the BatPro platform (such as hosting, analytics and customer support tools) may process certain data on our behalf under strict data processing agreements.
• Legal and Regulatory Authorities: BatPro may be required to share data with relevant authorities in response to a lawful request, court order or legal obligation. We will always seek to verify the legitimacy of such requests.

6Cookies and Tracking Technologies

BatPro uses cookies and similar technologies on the batpro.fun website and in the mobile app. Cookies are small text files stored on your device that help us recognise you, remember your preferences and understand how you use the platform.

The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. You cannot opt out of essential cookies.
• Performance Cookies: Help us understand how players navigate the platform – which pages are visited most, how long sessions last and where technical errors occur. This data is used in aggregate and does not identify individual players.
• Preference Cookies: Remember your settings and preferences, such as your preferred language or the last game category you visited.
• Marketing Cookies: Used only if you have consented to receive marketing communications. These help us understand the effectiveness of promotional campaigns.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the BatPro platform.

7Data Retention

BatPro retains your personal data for as long as your account is active and for a reasonable period thereafter, to allow us to resolve any outstanding queries, comply with legal obligations and maintain records of completed transactions.

Specifically:

• Account and identity data is retained for the duration of your account and for a defined period after account closure, to meet legal and compliance requirements.
• PKR transaction records (deposits, withdrawals, game activity) are retained in accordance with applicable financial record-keeping requirements.
• Support communication records are retained for a period sufficient to resolve complaints and improve service quality.
• Marketing preference data is retained until you withdraw your consent or close your account.

When personal data is no longer required for any of the above purposes, BatPro securely deletes or anonymises it so that it can no longer be linked to you.

8Security Measures

BatPro takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration or disclosure.

Key security measures include:

• SSL (Secure Socket Layer) encryption across all pages of batpro.fun and within the BatPro app, ensuring that data transmitted between your device and our servers is encrypted in transit.
• Secure storage of passwords using hashing – BatPro never stores your password in plain text and will never ask you to share it.
• Access controls limiting which staff members can access player account data, on a need-to-know basis only.
• Ongoing monitoring for unusual account activity, login anomalies and potential fraud patterns.
• Regular security reviews of platform infrastructure and third-party integrations.

While BatPro takes all reasonable precautions, no internet-based platform can guarantee absolute security. You can help protect your account by using a strong, unique password and not sharing your login credentials with anyone. If you suspect your account has been compromised, contact support immediately.

9Your Rights Over Your Data

As a BatPro player, you have the following rights in relation to the personal data we hold about you:

To exercise any of these rights, contact BatPro support with your account details and the specific request. We will respond within a reasonable timeframe. Some requests may require identity verification before we can action them.

10Children's Privacy

BatPro is an online entertainment platform strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a BatPro account or provided us with personal information, please contact support immediately. Any account identified as belonging to a minor will be closed and any associated data will be deleted as promptly as possible.

During registration, BatPro requires players to confirm that they are 18 or older. For accounts where there is reasonable doubt about the account holder's age, BatPro may request documentary proof of age and suspend the account pending verification.

11Changes to This Privacy Policy

BatPro may update this Privacy Policy from time to time to reflect changes in how we operate, new services we introduce or updates to applicable legal requirements. When we make material changes, we will notify registered players via email or a notice on the platform before those changes take effect.

The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to check this page periodically so you are always aware of how your data is being handled. Your continued use of the BatPro platform after any update constitutes your acceptance of the revised policy.

12Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how BatPro has handled your personal information, please get in touch with the support team. Provide your account details and a clear description of your query so we can assist you promptly.

You can reach BatPro via the support contact information displayed on the platform. For formal data-related complaints or requests, please mark your message clearly as a "Privacy Request" so it can be directed to the right team.

This Privacy Policy is part of the wider set of platform policies at BatPro. Please also review our Terms and Conditions and Responsible Gaming Policy for a full picture of how the platform operates.