BatPro Terms and Conditions – Platform Rules for Pakistan

1Acceptance of Terms

By accessing batpro.fun, creating a BatPro account, making a deposit or playing any game on the platform, you confirm that you have read, understood and accepted these Terms and Conditions in their entirety. This agreement is between you (the player) and BatPro (the platform operator).

These terms apply to all areas of the BatPro platform including the website at batpro.fun, the BatPro Android app, all game categories (Casino, Slot Games, Fish Games, Bingo, Live Casino), the VIP programme, all deposit and withdrawal transactions, and all promotional offers.

If you are accessing the platform on behalf of someone else, you confirm that you have authority to bind that person to these terms. In practice, each BatPro account is personal and non-transferable, so this situation should not arise – each player must register and manage their own individual account.

2Eligibility

To use the BatPro platform you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age. BatPro is strictly an adult entertainment platform and minors are not permitted to register or play under any circumstances.
• You must be the person whose details you provide during registration. Creating an account using someone else's name, address, payment details or identity documents is strictly prohibited.
• You must not already hold an active or previously suspended BatPro account. Only one account per person is permitted.
• You must be using your own funds for deposits. Using funds held on behalf of a third party is not permitted.
• You must not be a current or former employee, contractor or close family member of any employee or contractor of BatPro or its platform partners, unless explicit written permission has been granted.

BatPro reserves the right to request proof of age, identity and address at any point. Failure to provide satisfactory verification documents within the specified timeframe may result in account suspension and withholding of pending withdrawals pending the outcome of the review.

3Account Registration

When you register a BatPro account you are required to provide accurate, complete and up-to-date personal information. This includes your full legal name, date of birth, residential address, mobile number and a valid email address. Providing false information during registration is a breach of these terms and may result in immediate account closure.

You are responsible for maintaining the security of your account login credentials. Your username and password are personal and must not be shared with any other person. BatPro will never ask you for your password via email, live chat or any other communication channel. If you believe your account has been accessed without your authorisation, you must notify BatPro support immediately.

BatPro operates a strict one-account-per-player policy. If it is determined that a player holds more than one account – whether through the same personal details, the same device, the same payment method, the same IP address or the same household – all accounts associated with that player may be suspended and any balances may be voided. Players who have inadvertently created a duplicate account should contact support immediately to have the duplicate closed before it creates a compliance issue.

Account registration and use of the BatPro platform is free. There is no charge for creating an account, and BatPro does not charge account maintenance fees.

4Deposits and Withdrawals

All financial transactions on the BatPro platform are conducted in Pakistani Rupees (PKR). The platform supports deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards and mobile wallets. The availability of specific payment methods may vary and is subject to change.

Deposits: Deposits are credited to your BatPro account balance in PKR. Minimum and maximum deposit amounts apply and are displayed at the point of transaction. BatPro does not charge deposit fees, though your payment provider may apply their own charges which are outside our control.

Withdrawals: Withdrawal requests are processed in PKR to the same payment method and account details used for your most recent deposit, or to a verified account on file. Minimum and maximum withdrawal amounts apply. First-time withdrawals may be subject to identity verification before processing. BatPro aims to process withdrawal requests promptly, though processing times may vary depending on the payment method.

Refused Transactions: BatPro reserves the right to refuse or reverse any transaction where there is reasonable suspicion of fraud, money laundering, use of third-party payment accounts, or any other activity inconsistent with these terms. In such cases, the matter may be referred to the appropriate authorities.

• Only use payment accounts registered in your own name for BatPro transactions.
• Do not attempt to deposit funds that are proceeds of any unlawful activity.
• Unused account balances that have been dormant for an extended period may be subject to inactivity review as described in the account suspension section.

5Bonuses and Promotions

BatPro offers a range of bonuses and promotional offers to registered players. These include welcome bonuses, reload bonuses, free spins, cashback offers, cricket-season promotions tied to PSL and T20 international events, and VIP programme benefits. All bonuses are subject to the specific terms attached to each individual offer, which are displayed at the time the bonus is presented or claimed.

Wagering Requirements: Most bonuses carry a wagering requirement, which means the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times before any winnings derived from that bonus can be withdrawn. The wagering requirement multiplier is clearly stated in the bonus terms at the time of the offer. Failure to complete wagering requirements within the validity period will result in the bonus and any associated winnings being forfeited.

Bonus Abuse: BatPro takes bonus abuse seriously. Activities including but not limited to: creating multiple accounts to claim bonuses multiple times, placing low-risk or hedged bets to meet wagering requirements artificially, using bonus funds in a manner specifically designed to circumvent wagering requirements, or any coordinated abuse involving multiple players – all constitute bonus abuse and will result in account suspension and forfeiture of the bonus and related winnings.

VIP Programme: Participation in the BatPro VIP programme is governed by the specific VIP terms displayed on the VIP page. VIP tiers, point accumulation rates, benefits and tier maintenance requirements are subject to change with reasonable notice to affected players.

6Game Rules and Fair Play

All games available on the BatPro platform are provided by third-party game developers and studios. Each game operates according to its own set of rules, which are accessible within the game interface before play begins. BatPro strongly encourages players to review the rules, RTP (Return to Player) percentage and volatility level of any game before wagering real PKR.

The outcomes of all games on the BatPro platform are determined by certified Random Number Generator (RNG) technology or, in the case of Live Casino games, by the physical dealing and spinning of live equipment streamed in real time. BatPro does not manipulate game outcomes and has no ability to influence individual game results.

Prohibited Game Conduct:

• Using any automated software, bot, script or artificial intelligence tool to play games on your behalf.
• Exploiting any software bug, glitch or error in a game to gain an unfair advantage. Any winnings derived from exploiting a known or unknown error may be voided.
• Colluding with other players in any game mode where such collaboration provides an unfair advantage.
• Attempting to reverse-engineer, intercept or manipulate game data, communications or software.

In the event of a genuine game malfunction or technical fault that affects a gaming session, BatPro will review the affected round(s) and apply a fair resolution, which may include voiding the affected bets and returning stakes to the player's account balance.

7Account Suspension and Closure

BatPro reserves the right to suspend, restrict or permanently close any player account at its discretion where there is reasonable cause to do so. Grounds for account action include but are not limited to:

• Providing false, inaccurate or incomplete registration information.
• Failing to complete identity verification within the required timeframe.
• Operating more than one BatPro account.
• Engaging in bonus abuse, fraud or any form of financially motivated misconduct.
• Using third-party payment accounts for deposits or withdrawals.
• Engaging in conduct that BatPro determines to be harmful to the platform, other players or the integrity of games.
• Account inactivity for an extended period without a balance or pending transactions.

Where an account is suspended pending investigation, any pending withdrawal requests may be placed on hold until the investigation is concluded. If the investigation results in a finding of misconduct, BatPro reserves the right to void balances attributable to the misconduct and to close the account permanently.

Players who wish to close their own account voluntarily may do so by contacting BatPro support. Any genuine real-money balance remaining at the time of voluntary closure (subject to identity verification and these terms) will be returned via the player's verified payment method.

8Privacy and Data

BatPro collects and processes personal data in accordance with its Privacy Policy, which forms part of this agreement and should be read alongside these Terms and Conditions. By creating a BatPro account you consent to the collection and use of your personal data as described in the Privacy Policy.

BatPro uses your personal data to operate and manage your account, process transactions, verify your identity, communicate with you about your account and promotional offers you have opted into, and to comply with applicable legal and regulatory obligations. Your personal data is not sold to third-party marketing companies.

BatPro may share data with trusted third-party service providers who assist in operating the platform, processing payments and providing games, subject to appropriate data protection agreements. BatPro may also be required to share data with relevant authorities in response to lawful requests.

9Responsible Gaming

BatPro is committed to providing a gaming environment that supports responsible play. Online gaming should be an enjoyable form of entertainment. It should never be treated as a source of income, a way to recover financial losses, or a coping mechanism for personal difficulties.

BatPro provides the following responsible gaming tools, accessible directly from your account dashboard:

• Deposit Limits: Set daily, weekly or monthly limits on how much PKR you deposit into your account.
• Session Time Reminders: Set alerts that notify you after a specified period of continuous play.
• Self-Exclusion: Request a temporary or permanent break from the platform. During a self-exclusion period you will not be able to log in or receive promotional communications.
• Reality Checks: Periodic on-screen reminders of how long you have been playing during a session.

If you feel that your gaming is becoming difficult to control, we encourage you to use the self-exclusion tool immediately and to speak with a trusted person. BatPro takes player wellbeing seriously. Our Responsible Gaming page has more information and practical guidance.

10Limitation of Liability

BatPro provides the platform and its services on an "as available" basis. While we work hard to keep the platform running smoothly and reliably, we cannot guarantee uninterrupted access at all times. Scheduled and unscheduled maintenance, technical issues or circumstances beyond our control may occasionally affect platform availability.

To the maximum extent permitted, BatPro shall not be liable for any loss of profits, loss of data, loss of opportunity, indirect or consequential losses arising from your use of or inability to use the platform, even if BatPro has been advised of the possibility of such losses. This includes losses arising from game outcomes, transaction delays, account suspensions made in good faith, or reliance on information displayed on the platform.

Nothing in these terms limits BatPro's liability for fraud, gross negligence or any other liability that cannot be excluded or limited under applicable law.

You use the BatPro platform at your own risk and you acknowledge that online gaming carries an inherent financial risk. By playing on BatPro you confirm that you understand and accept that risk.

11Changes to These Terms

BatPro reserves the right to update, amend or replace these Terms and Conditions at any time. When material changes are made, BatPro will notify registered players via email or a prominent notice on the platform before the changes take effect. The updated terms will display a revised "Last Updated" date at the top of this page.

Your continued use of the BatPro platform after the effective date of any changes constitutes your acceptance of the updated terms. If you do not agree with the revised terms, you should stop using the platform and contact support to discuss closing your account.

It is your responsibility to check this page periodically for updates. BatPro recommends bookmarking this page and reviewing it whenever you receive a notification of changes.

12Contact and Support

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your account, a transaction or a game outcome, please contact the BatPro support team. We aim to respond to all enquiries promptly.

You can reach BatPro support via the contact details provided on the platform. Our support team is available to assist with account queries, technical issues, responsible gaming requests and general questions about how the platform works.

For formal complaints, please contact support and clearly describe the nature of your complaint, the relevant account details and any supporting information. BatPro will acknowledge receipt of formal complaints and work toward a fair resolution in a reasonable timeframe.

These Terms and Conditions, together with the Privacy Policy and Responsible Gaming Policy, represent the full agreement between you and BatPro regarding your use of the platform.